The Hydrator

Thanks for Shopping at Blacksmith and Sons. We appreciate that you enjoy
our products and services . We want to ensure you have a rewarding
experience while exploring, evaluating and purchasing our products
As with any shopping experience, there are terms and conditions that apply
to transactions at Blacksmith & Sons. We'll be as brief as our attorneys will
allow. The main thing to remember is that by placing an order or making a
purchase at Blacksmith & Sons, you agree to the
terms set forth below along with Blacksmith & Sons's Privacy Policy. If
there's something wrong with the product you bought, or if you are not
happy with it, you will not be able to issue a refund for your item.
Refunds
We at Blacksmith & Sons commit ourselves to serving our customers
with the best products. Every single product that you choose is thoroughly
inspected, checked for defects and packaged with utmost care. We do this
to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you
choose in stock, or may face some issues with our inventory and quality
check. In such cases, we may have to cancel your order. You will be
intimated about it in advance so that you don't have to worry unnecessarily
about your order. If you have purchased via Online payment (not Cash on
Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item.
We take utmost care while packing the product. At the same time we
ensure that the packing is good such that the items won’t get damaged
during transit. Please note that Blacksmith & Sons is not liable for
damages that are caused to the items during transit or transportation.
We follow certain policies to ensure transparency, efficiency and quality
customer care:
We DO NOT allow returns on sold products - online or in retail outlets.
We DO NOT accept returned goods, as we believe that customers should
get the best quality products.
Refunds are NOT given for any purchases made - be they online or in retail
store.
We DO NOT encourage exchanges of our products.
We DO NOT engage in reselling used products and discourage the same,
because we cannot ensure the best quality products for our customers.
For International Orders:
We DO NOT support Exchanges or Returns.
If you cancel the order before we process it and dispatch for shipping, a
refund can be processed. Orders generally take 1-2 days to process before
dispatch.
Orders already in shipping cannot be returned, canceled or refunded.
If you face any issues, please contact our Support Team immediately.
Your Consent
By using our platform, registering an account, or making a purchase, you
hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that
they accurately reflect our Service and policies. Unless otherwise required
by law, those changes will be prominently posted here. Then, if you
continue to use the Service, you will be bound by the updated Return &
Refund Policy. If you do not want to agree to this or any updated Return &
Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service
that we provide, don't hesitate to contact us and we will discuss any of the
issues you are going through with our product.
● Via Email: info@blacksmithandsons.co.uk
● Via Phone Number: 02039165439

Blacksmith and Sons is not responsible for return shipping costs. Shipping
is paid when placing an order by the customer. In the case of limited free
shipping on orders, the customer must pay for the shipping in return.